All it takes is one snide comment, look, or action to send someone over the deep end. Other people have an entirely different reality from you, and you don't know what they are feeling that day. You could save a person's life by choosing softness. So be kind, always. Even if you are frustrated and feel you've been wronged, acting on it will only deepen the chasm of understanding between you and others. If you must express your emotions, do so gently.